People, Preparation, Performance… Perfection

DENSO Manufacturing Canada Corolla ECM Team achieves 10 years perfect quality

Congratulations to the Toyota Corolla Engine Cooling Module (ECM) team at DENSO Manufacturing Canada for reaching a milestone of 10 years perfect quality for supplied parts to Toyota Manufacturing Canada!

For DMCN, this was the first time manufacturing this product type, and there was an excellent opportunity for a strong product launch. We needed a different approach to strive for perfection, this started with the people.

Hear from some of the team members who made it happen:

Associates were selected well in advance of launch and took part in the development of process flow, standardized work, and assembly cell setup. This preparation was DMCN model activity for monozukuri (‘the art of making things’) which included full involvement and integration of associates who would challenge the status quo, and each other daily to ensure a strong Quality focus and process ownership.

This performance, coupled with an unrelenting desire to continuously improve, has resulted in Perfect quality and is now the longest period of time without a customer claim in DENSO globally.

Over the years, the faces may have changed, but the firm commitment to Quality Perfection has continued and the baseline has now been set for future achievement.

Thank you to all the teams who helped us achieve 10 years perfect quality!