Bracket Challenge Helps PC Teams Achieve Quality Targets

Basketball and quality targets may seem like an unlikely combination, but the DENSO Production Control (PC) team in Battle Creek combined the two into a competitive March Madness Critical Lockout Challenge with championship results.

PC teams were divided into ECM and HVAC plant brackets and advanced based on the smallest number of critical lockouts. Lockouts can occur when parts in the warehouse are scanned to the wrong order, or if parts are not scanned into inventory.

“Lockouts are the tip of an iceberg, so if we manage them properly we’ll see improvements throughout the whole process that better protect our customers,” said Derrick Boyd, PC Section Leader. “Every day, at least 40 people are scanning parts for more than a dozen customers going on about 120 trucks, so we need ways to help everyone stay focused on what they’re doing.”

The challenge was fun for associates, and also helped DMMI achieve their lowest month of critical lockouts for the year. The top two teams ended the competition strong, having zero lockouts during the entire 4 week challenge! HVAC Plant finalists were team “Uncle Charlie” including Richard Martin, Jaymes Marriott, and Audra Blowers. The ECM Plant winner was “Team Adam” including Damion Adams, Timothy Barnes, and James Ayer.

“Lockouts put our customer at risk,” said Damion Adams, Advanced Associate. “This challenge got competitive because everyone was striving to do their personal best, so it helps us better focus on our job and do our part to keep customers happy.”

Team Adam was ultimately declared the champion because they had more opportunities for lockouts to occur. Each team member was awarded a Lockout Champion T-shirt and a $50 gift card. Runners-up were also awarded gift cards.

“The goal is to keep lowering our EPM (Errors per Million) by continuing to motivate our associates through challenges like this, bringing their attention to what causes lockouts, making process improvements and making sure our production team stocks in parts accurately to avoid delays and ensure high levels of inventory accuracy,” said Adam Senchuk, PC Manager.