It was only a small piece of plastic that brushed Jacob Klepper’s work boot, but he knew it was a big deal.
Jacob has been building and packing engine cooling modules at DENSO Manufacturing Michigan for over a year now, so he recognized the piece could have been broken off of a finished part headed for a customer. He immediately stopped the line and called his Team Leader, Stan Thuazathang.
Stan arranged for Jacob to conduct a sort of finished parts in the warehouse, determined to find the source of the broken unit. An hour and a half later, Jacob discovered the broken radiator and removed it to be repaired.
“I knew the prong was a customer use point, so we could have received a quality defect claim,” Jacob said. “That would have cost DENSO a lot of time and money if it had gotten to the customer’s assembly line, so I’m glad I was able to find it.”
Stan said this is not the first defect that Jacob has found, and appreciates his hard work and dedication to protecting DENSO’s customers.
“Jacob is a really great worker,” Stan said. “His attention to detail is excellent, and I know we can count on him to speak up when he sees something wrong. That’s really important for all of our associates, so Jacob is setting a great example.”Tags: Manufacturing